Safe Shopping

Books.ba is a trading name of Books.ba d.o.o., with the office and trade address at Zmaja od Bosne 7, Importanne Center, Floor +1 / Mezzanine, 71000 Sarajevo, registered in Bosnia & Herzegovina.

The privacy and security of our customers is extremely important to us. We do not store your financial details such as credit or debit card numbers.

Our e-commerce part of the website is secured by SSL certificate which automatically encrypts your confidential information in transit from your computer to ours using an encryption key length of 256-bits (the highest level commercially available), and we use secure online payment systems via Raiffeisen Bank and Paypal to process your orders.

Raiffeisen BANK dd Bosna i Hercegovina is a bank licensed for acquiring credit cards at internet points of sale.

About Raiffeisen E-pay and PayPal:

We keep your information confidential and do not disclose your information to third parties.

In order to fulfil your orders and to send occasional newsletter updates (if you have asked for them), we may collect and process the following data about you: your name, address, phone number, email address. If we collect details of transactions you carry out through our site and of the fulfilment of your orders, we will not store your financial details (credit or debit card numbers) on our server or on file.

We may collect information that you provide by filling in forms on our site, which includes information provided at the time of registering to use our site, subscribing to our newsletter, filling out a contact form, posting material to our site or requesting further services. We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence.

Under the Data Protection Act you have the right to check the personal information that we hold about you and to have any inaccuracies corrected. Please email requests and questions about this or any other questions here.